Certainly! Here’s the adjusted Refund and Return Policy with a return window of 14 days:

Refund and Return Policy of Ahmed Elsabbage General Trading LLC

Last Updated: January 24, 2024

At Ahmed Elsabbage General Trading LLC (“we,” “us,” or “our”), we strive to ensure your satisfaction with our products. This Refund and Return Policy outlines the procedures for returning and refunding items purchased from our website ahmedelsabbage.net.

1. Returns

1.1 Eligibility for Returns

We accept returns within 14 days of the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

1.2 Initiating a Return

To initiate a return, please contact our customer support at info@ahmedelsabbage.net with your order number and details of the item you wish to return. Our customer support team will guide you through the return process.

1.3 Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service for returns.

2. Refunds

2.1 Eligibility for Refunds

Refunds will be processed once we receive and inspect the returned item. To be eligible for a refund, the item must meet the conditions stated in section 1.1.

2.2 Refund Process

Upon receiving the returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed to the original payment method within 14 business days.

2.3 Late or Missing Refunds

If you haven’t received a refund within the specified timeframe, please check your bank account or contact your credit card company. If the issue persists, contact us at info@ahmedelsabbage.net.

3. Non-Refundable Items

Certain items are non-refundable, including:

  • Digital Gift Cards: Digital gift cards are non-refundable.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@ahmedelsabbage.net with photos of the damaged or defective product. We will arrange for a replacement or refund as appropriate.

6. Contact Information

For questions or concerns about our Refund and Return Policy, please contact us at info@ahmedelsabbage.net.